【Shopping Guide】

For customers using PATINA for the first time.
We have summarized the process from ordering to delivery and the details you should check before shopping.

● Membership Registration and Points

How to Register as a Member
Enter your email address on the store login screen, and a 6-digit verification code will be sent to you by email. Please enter the code you receive to log in.
If it is your first time using that email address, your customer account will be automatically created when you log in. No password setup is required.
If you do not receive the email, please also check your spam folder.

About Points
You will receive 100 points for registering as a new member and 1 point for every 200 yen spent.
100 points can be exchanged for a 500 yen OFF coupon.
You can check your current points and exchanged coupons by clicking the points icon at the bottom right of the store screen after logging in.

● Ordering Process
  1. Select Products
    Please check the product image, color, size, material, etc., to ensure there are no mistakes.
  2. Check Cart Contents
    Add products to your cart and check the contents. If you have any requests or messages regarding your order, please enter them in the notes/requests field in the cart. *The notes field will not be displayed on the checkout screen.
  3. Complete the Order
    Enter your shipping address and payment method, then confirm your order details and complete the order.

After placing your order, we will send an order confirmation email to the email address you provided. If you do not receive it, please also check your spam folder.

● About Sizes

Please check the size information listed on the product page. If you have any questions, please contact us via the Contact Us page before placing your order.

● Trying on Items at the Office

Although we do not have a physical store, you can try on items at our office in Nagata-ku, Kobe on weekdays.
If you wish to visit, please be sure to contact us in advance via the Contact Us page.
Depending on our business situation, we may not be able to accommodate your desired date and time.
We do not have a dedicated parking lot, so please use a nearby coin parking lot if you come by car.

● Payment Methods
  • Credit Card (Visa, Mastercard, American Express, JCB)
  • Shop Pay
  • Apple Pay
  • Google Pay
  • PayPay
  • Rakuten Pay
  • Merpay

The available payment methods vary depending on your usage environment. Please check the methods displayed on the checkout screen.

● About Receipts

If you require a receipt, please write "Request receipt" and the desired recipient's name in the "Notes/Requests" field in the cart when placing your order. The receipt will be included with the product.
*The notes/requests field will not be displayed on the checkout screen.

● About Gift Wrapping

We offer gift wrapping (330 yen including tax) exclusively for leather jackets.
If you wish to use it, please add the leather jacket to be wrapped and the gift wrapping to your cart together before placing your order.
Only one product per order is eligible for gift wrapping, and this service is available for orders shipped within Japan.
We do not include a delivery note in orders that use gift wrapping.
Please check the product page for gift wrapping for detailed terms and conditions.

● Shipping and Delivery

1. Shipping Fees
Courier delivery: 800 yen (tax included) nationwide

※Free shipping on purchases of 3,980 yen or more including tax
※Additional shipping fees will be charged for shipments to remote islands.
*Please check the checkout screen for the actual shipping fee that will be applied.

2. About Delivery
Orders will be delivered by Yamato Transport, Sagawa Express, or Japan Post. Since our store selects the carrier based on the delivery location and product, you cannot specify a carrier.

We will ship within 2 business days after confirming your order details.
*Excluding weekends, holidays, store holidays, and the New Year holiday period.
The shipping date and tracking number will be provided separately by email.

Please note that deliveries may be delayed in some areas due to a high volume of orders or weather and traffic conditions.

3. About International Shipping
※International shipping is currently being prepared. We will provide details as soon as it is ready.

● About Exchanges and Returns

This policy applies to orders shipped within Japan.
Leatherwear can be exchanged or returned with free shipping.
For other products, exchanges and returns are available with the customer bearing the round-trip shipping costs.
*Sale items, outlet items, secondhand items, and some products are not eligible for exchange or return.

1. In Case of Exchange 
If you contact us within 7 days of receiving the product, we will exchange it for a different size or color of the same product.
To ensure that the replacement item is in stock, please be sure to contact us in advance by email or the inquiry form.

2. In Case of Return
No advance notice is required for standard returns. Please return the product within 7 days of receiving it.
We will process the refund after receiving and inspecting the returned product.

For other details, please check theExchanges and Returns page.

● Contact Us

If you have any questions about your order or products, please contact us via the Contact Us page.